{"id":1072,"date":"2020-01-03T21:51:06","date_gmt":"2020-01-04T02:51:06","guid":{"rendered":"https:\/\/www.greattripworld.com\/es\/?page_id=1072"},"modified":"2025-11-25T14:10:00","modified_gmt":"2025-11-25T19:10:00","slug":"libro-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.greattripworld.com\/es\/libro-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<h2 style=\"text-align: center;\">Libro de Reclamaci\u00f3nes<\/h2>\n<hr \/>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1089-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1089\">\n<div class=\"screen-reader-response\">\n<p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\">\n<ul><\/ul>\n<\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1072#wpcf7-f1089-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1089\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1089-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/><br \/>\n<\/fieldset>\n<div class=\"row\">\n<div class=\"heading-title col-sm-12\">\n<h4>1. IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/h4>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Nombres (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres (*)\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Apellido paterno (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido_pat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido paterno (*)\" value=\"\" type=\"text\" name=\"apellido_pat\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Apellido materno (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido_mat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido materno (*)\" value=\"\" type=\"text\" name=\"apellido_mat\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>DNI \/ LE \/ CE (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"dnis\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DNI \/ LE (*)\" value=\"\" type=\"text\" name=\"dnis\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>N\u00famero de tel\u00e9fono (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"telefonos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de tel\u00e9fono (*)\" value=\"\" type=\"tel\" name=\"telefonos\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Correo electr\u00f3nico (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"correos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico (*)\" value=\"\" type=\"email\" name=\"correos\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<div class=\"form-group\">\n\t\t\t<label>Direcci\u00f3n (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"direcciones\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n (*)\" value=\"\" type=\"text\" name=\"direcciones\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"heading-title col-sm-12\">\n<h4>2. IDENTIFICACI\u00d3N DEL SERVICIO RECLAMADO<\/h4>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>N\u00famero de pedido\/comp\/OS (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"num_pedidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de pedido\/comp\/OS (*)\" value=\"\" type=\"text\" name=\"num_pedidos\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Monto en reclamo S\/ (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"montos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto en reclamo S\/ (*)\" value=\"\" type=\"text\" name=\"montos\" \/><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Identificaci\u00f3n del bien contratado (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"identificaciones\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">Producto<\/span><input type=\"radio\" name=\"identificaciones\" value=\"Producto\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Servicio<\/span><input type=\"radio\" name=\"identificaciones\" value=\"Servicio\" checked=\"checked\" \/><\/label><\/span><\/span><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<div class=\"form-group\">\n\t\t\t<label>Descripci\u00f3n (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"mensajes\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n (*)\" name=\"mensajes\"><\/textarea><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"heading-title col-sm-12\">\n<h4>3. DETALLE DE LA RECLAMACI\u00d3N Y PEDIDO DEL CONSUMIDOR<\/h4>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4\">\n<div class=\"form-group\">\n\t\t\t<label>Tipo de reclamo (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamos\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">Reclamo<\/span><input type=\"radio\" name=\"reclamos\" value=\"Reclamo\" checked=\"checked\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Queja<\/span><input type=\"radio\" name=\"reclamos\" value=\"Queja\" \/><\/label><\/span><\/span><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-sm-8\">\n<p><b>Reclamo:<\/b> Disconformidad relacionada a los productos o servicios. <\/p>\n<p>\t\t\t<b>Queja:<\/b> Malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<div class=\"form-group\">\n\t\t\t<label>Detalle de reclamaci\u00f3n (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"detalles\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle de reclamaci\u00f3n (*)\" name=\"detalles\"><\/textarea><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<div class=\"form-group\">\n\t\t\t<label>Pedido (Lo que solicita) (*)<\/label><br \/>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"pedidos\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido (Lo que solicita) (*)\" name=\"pedidos\"><\/textarea><\/span>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-12\" style=\"margin-top:20px;\">\n<div class=\"contact-us-submit\">\n\t\t\t<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-lg btn-success\" type=\"submit\" value=\"ENVIAR FORMULARIO\" \/>\n\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaci\u00f3nes<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":200,"comment_status":"closed","ping_status":"closed","template":"page-full.php","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-1072","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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